The Career Pathway Certificate of Completion: Support Technician is a student-designed one-year certificate that includes the first year of the Computer Information Systems and Information Technology core courses. This certificate is intended for students focused on becoming career-ready in one year. The core courses give the student a well-rounded basic understanding of technical support of computer information systems in a networked environment. Students completing this certification will be prepared to seek entry-level employment in occupations such as network support specialist or technical support specialist.

Click here to learn how this Career Pathway Certificate leads to an Associate of Applied Science in Computer Information Systems.

Graduation Requirements

Students must complete a minimum of 27 credit hours with a minimum Grade Point Average (GPA) of 2.0 or better. All courses must be passed with a grade of ‘C’ or better. One course must be completed at Southwestern before the Career Pathway Certificate of Completion: Support Technician is awarded.

Complete the graduation application process one term prior to the term of completion (e.g., spring term graduates must apply during winter term).

Pre-Program Courses

Students are required to take the following courses prior to the program courses, depending on students' college placement information. See advisor for details:

CIS90Computer Basics (or demonstrate proficiency)2
WR90Paragraph Fundamentals (or placement in higher writing course)3-4
or WR90R Academic Literacy

Program Guide

Plan of Study Grid
First Year
FallCredits
CIS120X
Problem Solving for CIS Majors
or Computer Science Orientation
4
CIS140M Intro to Oper System: Microsoft 4
CIS151 Network Essentials 4
 Credits12
Winter
CIS145 Hardware Installation Support 4
CIS152 Network Router Configuration 4
 Credits8
Spring
CIS188 Wireless Networking 3
CIS225 End User Support 4
 Credits7
 Total Credits27

Program Student Learning Outcomes

Upon successful completion of this program the student will be able to:

  • Demonstrate a basic knowledge of computer information systems.
  • Apply technical skills to implement and maintain computer and network systems solutions and troubleshoot computer and network problems on an entry-level.